Service Dispatch receives incoming calls and coordinates technicians in a manner that will optimize response time to our customer's needs. Digital Now has Automated Dispatch Service, which allows our technicians to receive and clear their service calls via web enable cell phones.
Our Pensacola and Memphis technicians are provided factory training to maintain a high level of proficiency on the latest advances in technology. This includes training for new equipment and/or additional skill training, such as Comptia A+ certification. The benefit of this training is shared by all of our customers.
Digital Now, Inc., with offices in Pensacola and Memphis, would like to present to you our Service Team. We have been providing service on large format equipment since 1978. We service WF equipment in five states: TN, AR, MS, AL, FL, GA. Our Pensacola and Memphis factory certified technicians will be providing preventive maintenance and repair services to keep your Océ, KIP, Hewlett-Packard or Canon system performing at optimum levels. Our technicians pride themselves in providing superior service in a friendly, professional manner. Their knowledge and dedication has developed a strong working relationship with our customers and even, other dealers. Our Service Department has the knowledge and experience gained from supporting several hundred Océ and KIP Digital Systems, as well as HP and Canon Plotters. We can support both the software and hardware you need to handle your design needs more efficiently, with minimal downtime. Our technicians also provide direct factory support for Océ Direct Sales. Working so closely with the equipment manufacturer gives our technicians a decided advantage when it comes to servicing YOUR Océ equipment.
Welcome To The Total Care Service Team!
• Our technicians have extensive experience servicing all major makes and models of older blueline equipment.
Each of our technicians carries an extensive inventory of parts in their vehicle, and we also inventory many other parts at our offices for all types of Large Format equipment. This reduces your downtime waiting on parts to be ordered.
Each of our Pensacola nad Memphis technicians has completed extensive training courses at manufacturers' facilities provided under ISO 9000 compliance. They have been trained on all Océ, KIP, Canon and HP equipment models.
• All our technicians are also Comptia A+ Certified. As most new engineering equipment is computer controlled and connected to your network, this means more professional service for your equipment.